Shipping & Return Policy

Shipping

We currently offer free shipping within Canada on orders over $199 before taxes and shipping. Please ensure you select free shipping at checkout.

Shipping to the Canadian territories and certain remote regions costs extra. We do not ship to PO Boxes. We have the right to refuse shipping to certain regions. A signature, and in many cases, the recipient’s direct signature or an adult signature, may be required for shipments to be released. Please note, we currently do not ship outside of Canada.

Our responsibility to fulfil our end of the sales transaction ends as soon as the shipment has been deemed delivered to the destination address you have provided and/or local mail station. Once your package has been confirmed delivered to the address you provided or your local mail station (via tracking, signature, or other methods), World Jewellery does not assume responsibility for any loss. Unfortunately we will not replace or refund an order once delivery has been confirmed. We recommend reaching out to the courier directly, in the case of confirmed deliveries that are lost, missing, or stolen. 

Kindly note, there will be an extra charge applied to your order for providing an incorrect or undeliverable mailing address.

If your package is damaged, please immediately inform the shipping courier of this damage and send the package back with them.

The shipping company or method of delivery we utilize depends on various factors and will be chosen at our sole discretion.

World Jewellery cannot estimate or guarantee shipping and arrival times, as these will vary by item.

That said, the earliest you could expect an in-stock, ready to ship item that is a normally stocked, non-special-order, non-made-to-order, non-customized item to be ready for pickup (by appointment only) is two (2) weeks, and the earliest time of delivery in such cases will be three (3) weeks. Please read item details in full on all areas of the item page.

Any items with limited or no inventory, not normally stocked, on special order, on backorder, made-to-order, or requiring any customization such as sizing, engraving and other personalization, and any items requiring stone setting (including tennis/line bracelets), will require more time to process, prepare, and ship. In these cases, it may take several weeks to prepare and ship your item (4-6 weeks or more, before shipping out, plus shipping time to you) depending on the complexity of work. We may contact you if we expect there to be delays beyond seven (7) weeks. Please feel free to contact us (email preferred) with item details (including item #, customizations, etc.) before purchase, and we’ll do our best to provide you with a rough estimate on when your item may be ready for pickup or to ship. If there is an urgent need to receive your item within a certain date, please let us know and we can take a look at possible rush options (if possible, may require additional cost).

Shipping estimates provided by shipping companies are often inaccurate.

Any pickup, ship, or delivery estimates we may provide on our website, by phone, email, or any other manner are only rough estimates. 

Please note, because of generally expected delivery timelines, we will typically run and end our sales events well prior to holiday dates, to allow some time for the item to reach you. For example, our Holiday and Mother’s Day sales events may end 2-3 weeks before Christmas or Mother’s Day, respectively. We don’t see the sense in having something on sale for a holiday (e.g. Mother’s Day sale on the same weekend as Mother’s Day), when there’s no chance at all for you to receive your item for that holiday!

Please ensure you place your order well in advance of the date you would like to receive it, to increase the likelihood of pickup or delivery by that date. Kindly note that the pickup option will not always be available. Typically the pickup option would be visible as an option at checkout, if available. Order pickups are only available by appointment. We will contact you closer to when your order is ready, to set up an appointment for pickup.

Returns

We currently offer 30 day refunds and exchanges (returns) on a large selection of finished jewellery. The number of days are calculated from the day of first delivery attempt to you to the day your return is received by us. 

The following items are final sale:

  • All piercings and body jewellery (for sanitary reasons)
  • Any custom or customized items (including engraving)
  • Made-to-order items
  • Items where you need to select one or more stones (e.g. by choosing “Set Stones” or similar language)
  • Resized rings (if you choose a different size from the standard size shown when first viewing the item)
  • Items with limited availability, limited to quantities on hand, that will no longer be offered, is only available while supplies last, or where backorders are not allowed; as indicated anywhere in the Description, Specifications, Additional Details, or other area of the item’s page
  • Items described or marked as “Final Sale” or similar, in any area of the item’s page
  • Any items as indicated in messaging when adding the item to cart, or displayed anywhere in the cart or checkout sections or pages
  • Any items that display “Configuration”, “View Configuration”, or similar language, in the cart or checkout sections or pages
  • Any watch bands
  • Any foil-back gemstones

We offer numerous customizable options to suit your unique needs, so that you get exactly what you’re looking for. Due to the highly customized nature of many of our products, there is a likelihood that your item is not returnable.

If you are unsure about an item’s return eligibility at all, please contact us before placing your order. The recommended way of doing this is by email. Please ensure you include the item number and any other pertinent details regarding your selection.

All items must be returned in new, unworn condition, with all tags attached (if applicable), and all boxes and paperwork included in your purchase returned in new condition.

There is currently a 6% service fee on eligible, approved returns. Original shipping costs are non-refundable.

Return shipping costs and coordination are the responsibility of the client. We highly suggest that you ship any returns to us fully insured with signature. We are not responsible for lost or stolen merchandise while in transit. It is your responsibility to ensure your return gets into our hands.

We will only allow two (2) returned items per customer/household, per year. Please note, we have the right to refuse or limit any orders or returns if deemed by World Jewellery to possibly be inappropriate in nature or intent. For example, we will limit engagement ring orders to just one.

It is important that you contact us in advance to initiate your return as we will not accept any returns without advanced knowledge and confirmation of your return. We will provide you with our mailing address for returns, which is different from our operating address. Items sent without prior discussion will not be accepted. World Jewellery will not be responsible for any undeliverable, missing, lost, or stolen packages.

Returns will only be processed after your item has been received and we have inspected and approved your return. Please allow some time for your return to be processed, after approval, and for your credit card company to issue your refund and have it appear on your statement. It may take 14 days or longer for a refund to appear on your credit card statement, after refund approval. If the refund falls out of your current credit card billing period, it should appear on your following credit card bill.

Please ensure you also review our other policies, including our terms and conditions, before placing any orders.

If you have any questions at all on any of our policies, please contact us at info@worldjewellery.ca or 416.955.0737