Warranty

Effective Date: July 29, 2025

12-Month Limited Warranty

At World Jewellery, we stand behind the quality and workmanship of our items. All wearable jewellery including those without stones, stone-set, semi-set, or unset jewellery comes with an exclusive twelve (12) month limited workmanship warranty. Specifically, this warranty only covers manufacturing defects.

If within 12 months of purchase, you are not satisfied with the workmanship of your jewellery due to damage relating solely to a manufacturing defect, we will either (at our sole discretion) carry out the necessary repairs or replace your item within sixty (60) days, without charge to you. 

The required process is that you must contact us within the warrantied timeframe to initiate your claim. We will then provide you with the exact location to send your item along with other important instructions. Shipping to us will be at the expense of our clients regardless of whether the item is approved under warranty. We highly recommend sending your item fully insured. 

If upon thorough inspection, we determine that your damaged item is due to a manufacturing defect, we will notify you of your confirmed coverage. We will inspect your item free of charge. If after evaluation we determine that your item is covered under our warranty, we will provide complimentary shipping back to you.

If your item is not covered by our warranty, we will provide you with a repair estimate (if repairable) and you can decide whether you would like to proceed with repairs, before they commence. We will only proceed after your approval.  

If the item is not covered under our warranty, you will also be responsible for the cost of us shipping your item back to you, regardless of whether you decide to proceed with repairs.

Any repairs or service performed by anyone other than World Jewellery, will immediately void your warranty. This includes an attempt to repair or service your item with another jewellery or through DIY (Do It Yourself).

All jewellery is susceptible to damage from everyday wear, activity, or accidental impact. Rings are particularly vulnerable, as hands are constantly in use and exposed to daily stress.

Our manufacturing warranty coverage excludes wear and tear, loss of gemstones, loss of items, or theft. Coverage also does not include damage or loss resulting from neglecting necessary repairs that are essential to maintaining the jewellery’s integrity. 

Examples of common jewellery issues that are not considered manufacturing defects include:

  • Discolouration of metals due to exposure to chemicals (including common household), cosmetics, bathing, or immersion in pools or hot tubs.
  • Natural wear of metals, especially prongs, which may require maintenance or restoration over time.
  • Prongs bending, wearing down, or catching on objects through regular use, which can lead to loose or lost gemstones.
  • Gemstone loss resulting from impact, daily wear, or accumulated damage.
  • Scratches and dents on metal surfaces or stones from everyday wear.
  • Stretching of chains, bracelets, or rings from pulling, snagging, or improper use.
  • Tarnishing of sterling silver or other metals due to oxidation or prolonged exposure to air and moisture.
  • Bent and broken ring shanks from gripping, lifting heavy items, or impact.
  • Broken clasps, earring posts, or chains due to force or repeated stress.
  • Loss or damage caused by improper cleaning or use of harsh chemicals and ultrasonic cleaners.
  • Damage caused by repairs or alterations performed by those not authorized by World Jewellery.

Please ensure you carry out thorough research on your particular item to ensure you provide proper care protection for your jewellery and improve its longevity.

Changes to Warranty Terms and Conditions

We reserve the right to update or modify our Warranty Terms and Conditions at any time without prior notice. Your continued purchase after any such changes constitutes your acceptance of the revised Terms and Conditions.

If you have any questions about our Warranty or our general Terms and Conditions, please contact us at:

World Jewellery
info@worldjewellery.ca
Contact Form
(416) 955-0737