IMPORTANT ITEM INFORMATION

Customization, Made-to-Order, and Item Availability

Very important: please read all item info very carefully (make sure to fully scroll) to see what your item includes before placing your order, to ensure your order matches your expectations. We don’t want you to have any unexpected surprises! In many cases, you will need to select from several customizable options and not selecting these options will mean your item will be ordered as an unfinished piece of jewellery. Other details may include whether the item you are viewing is in stock or made-to-order. Due to the highly customized nature of many of our items, your item may not be returnable. Customized and made-to-order items are non-returnable. Additionally, made-to-order and items not currently in stock will require additional time to fulfil your order.

Please review all details before placing your order.

For instance, “14K Engagement Ring Mounting” means that a stone or multiple stones need to be selected and manually set, making this a highly customizable experience for our clients. If you decide not to set any stones, then you are simply ordering just the gold setting.

Screenshot example of the word mounting within the description of an engagement ring product item page is circled in red.
Example of “Mounting” in the product item description

Other pertinent details will be included on the page, so please pay close attention. For example, it may indicate that the item you are currently viewing needs to be customized in order to complete your item as a finished piece of jewellery.

Screenshot example of the words customize your item is circled in red, on an engagement ring product item page.
Example of “customize your item” on the product item page

Scroll down and look at all details. In the following example, you can see that stones are not included with the current state of the item you are looking at. It further indicates what stone options you have for the item. You can decide to either order just the setting (perhaps you have your own stones), or complete your piece by adding stones.

Screenshot example of can be set with information is circled in red within the details section of an engagement ring product item page.
Example of “can be set with/sold separately” information found within the additional details section of the product item page

For any items with settings, unless you want to order your item “Unset”, meaning without setting stones, you are required to select “Set Stones” or “Set” for your item and go through all additional steps in the process, where the “Set stones” or “Set” option appears.

Screenshot example of set stones button option is circled in red, on an engagement ring product item page.
Example of “Set Stones” button option on the product item page

Due to the highly customized nature of many of our products, there is a very high likelihood that your item is not returnable. Please thoroughly review our Shipping & Return Policy.

If you are unsure about an item’s return eligibility at all, please contact us via email at info@worldjewellery.ca before placing your order, and we will do our best to respond promptly. Kindly ensure you include the item #, typically found underneath the product title, along with any other pertinent details regarding your selection. Items where you “set” any stones are non-returnable and are final sale, as are rings ordered in a finger size that is different from the standard size shown when first viewing the product page (standard size).

Screenshot example of item number is circled in red, on an engagement ring product item page.
Example of “item #” on the product item page